![]() ![]() Personalised items and custom-configured Macs may not be eligible for exchange at an Apple Store. It's a good idea to check in-stock availability by calling the Apple Store, or by viewing the product on to see if the item is available for pickup nearby. Item exchanges are subject to in-store product availability. If you purchased your item from an Apple Store, you can return it to any Apple Store in the same country for an exchange. ![]() However, we will issue this refund amount on an Apple Gift Card by email if your Apple Account balance is at or near the maximum limit. If you paid for any portion of an item with your Apple Account balance, and are owed a refund for returning or cancelling it, we issue that portion of refund back to your Apple Account balance.Products purchased from using an Apple Gift Card will be refunded to you as an Apple Gift Card by email. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request.The way your refund is processed depends on your original payment method: If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Once we receive your item, a refund is initiated immediately. Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your mobile account you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Mobile providers have different service cancellation policies. iPhone and iPad returns - mobile service cancellation Once printed, attach the label to your repackaged item and drop off at your chosen Pickup Point within 5 days. Returns can be dropped off at any Pickup Point location by printing a returns label from the Self Service website. You have a further 14 days after indicating your intent to return to then return your products or arrange for their collection. You can indicate your intent to return within 14 days of receiving your product. Please visit our Step-by-Step Guide to learn more about returns. Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly. ![]() ![]() On receipt of your email, we will provide you with a Return Material Authorisation (RMA) number. The full address from where we can collect the goods.Make sure you provide the following details: If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Click here for more details and check “What happens if I have received a defective item” below. This option is in addition to your consumer rights to return defective products. Software returns are also accepted within this period, but only if the software was not unsealed. Returns are subject to Apple's Sales and Refunds Policy. Returns can be arranged via our online Order Status website in one single step. ![]()
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